速卖通是一个支持多国语言的平台，英文是其中一种主要的语言的，所以说大家要做速卖通客服，英文的读写都需要掌握。接下来我来带大家来认识速卖通客服英文常用语。

1、运输途中，客户催发货

friend，just be a little paitent , your item is in transit.if you still not
receive the goods within 20 days . i need refund you full money or send u new
one ，thanks for your understanding.

2、更换快递

hi,friend, this is XXX .because the XXX channel is busy . in order to send
you soon , we need change it to XXX channel ,It is easy to send you fast .

friend , piease understand, so i can help you track your goods carefully .and
give quick talk to you. Also you can get better service from me, like lowest
price,quicker shipping speed, better after sales support.My skype：XXX .whatsapp
: +86 XXXXXXXX.

good day.

3、节日期间客户催发货

hi,

friend , thanks for your order, and you know nowadays in china is our XXX
hoilday , so we need send you the goods after the hoilday end up ,never worry
that , after we go to work at the date XXXX, we will send you the goods and give
you the tracking number fast . Any problem , just

feel free to talk with me . My skype ：XXXX .whatsapp : +86 XXXXX.

good day.

4、节日后客户催发货1

hi，friend，

i will send you the goods this week , because we just come back to work today
from china XXXX hoilday , hope you can understand ,thanks a lot.

5、节日后客户催发货2

Hope

you can understand ,friend ,we try to send you the goods fast . you know we
just end up our XXX hoilday , so we have so many orders to ben dealed with ,
just be a little patient . we need test each goods carefully before shipment .
also need send the goods according to the orders of time sequence,hope you can
understand.

6、周末客户催发货

Hi,friend , donot worry that ,just because we have 2 days off , so the post
office also have day off , we need send you the goods next week ,hope you can be
a little paitent , thanks a lot.

7、发错货纠纷

hi, friend, we are sorry for the problem of the product.just we checked it
for you,the worker in our warehouse they made a mistake.they choose the wrong
one for you.

hope you give us a chance.we offer you 2 solution.

(1) you can keep XXX,

we will give you XXX dollars refund and XXXX dollars discount for your next
order.

hope you can cancel the dispute and give us all 5 star feedback for this
order.

(2) if you can't accept it,please help to return it to us.

when we receice it,we will give you the full refund.which solution do you
choose?waiting for your reply.

8、差评留言

hi,friend, i see you give me 1 star & bad feedback . friend , if ok ,
just send me a picture to see it , i need let my engineer to help you fix the
problem , also hope you can help me revised the bad feedback ,give me 5 star
& good feedback , wait your reply , thanks , next time when you buy, i will
apply the VIP price from my company for you.

this is the link tell u how to revise the bad feedback
:http://help.aliexpress.com/revising_feedback.html

9、提醒卖家收货并给与好评

Hi,friend

Thank you for shopping on our store . Checked on tracking website that you
have received your order.we hope you are enjoying your purchase!

Your shopping experience is very important to us and our business. We would
like to invite you to leave positive feedback on our products and service. It
only takes a moment, and it’s a great way to help others make purchases like
yours!

If you are unsatisfied with any aspect of ourservice, please contact us first
so we can try to resolve your problem.

Thank you for your custom, and we look forward to providing you the best
buying experience again on AliExpress.

客服怎么和买家沟通?

站内信、电话、邮件，当然在推广营销上，还可以在facebook 和instagram上与粉丝互动,EDM也是获取客户的方法。

速卖通客服英文常用模板，大家可以参考文中的，如果你英文底子好，那可以随意发挥，但是一定要尊重客户，对客户是有礼貌的，这是做客服的基础要求。

推荐阅读：

速卖通客服工作的内容是什么?要做好哪些?

速卖通售后客服常用语有哪些?

速卖通客服话术有模板吗?怎么规范话术?